Firestone Complete Auto Care

Their Master Mechanic is excellent. In general, the staff, is knowledgeable, helpful, polite, friendly, and kind. They are not merely salespersons trying to sell you merchandise and services. They show, explain, educate, advise, and give trustworthy alternatives and recommendations.

The technician Sean took my V8 six speed shift stick Camaro SS modified exhaust system to give it extra power for a joy ride. He was given specific instructions to pull the vehicle into the bay to put the new tires on it. Instead myself and the rest of the staff watched him drive off the property to take it for a test drive? The tires were bald and needed replacing not to be taken on a test drive. He put 3 miles on the odometer and then did not feel comfortable pulling the vehicle in the bay after his test drive as he couldn’t drive a stick shift. So you have now rode the clutch cause you didn’t realize the clutch forces your foot off the clutch and you either stall the vehicle or you ride the clutch if you do not know how to drive the vehicle. I am lost for words and felt I was taken advantage of and I feel violated. The technician needs to be fired. The store manager rich was off today so now I have to wait two day for him To contact me?? A long time customer who can no longer tru

I bought 4 new tires and the manager Sam Houston refuses to honor my warranty I asked her to provide me with the copy of the warranty she’s see and her response was she see that we are going to argue. So me asking for proof of what you are telling me means I’m going to argue? Or me being a black women means I’m going to argue with you? Please make that make since? Poor service all the way around! But trust and believe I will be contacting the BBB. Service: Tires