Firestone Complete Auto Care

(408) 914-2995  |   Visit Website
              

Firestone Complete Auto Care in Milpitas, California is the place to go for all of your car repair needs. They also specialize in brake shop services for customers, as well as providing a car battery store. The service and product quality makes them the premier auto care shop in the area.

Ratings for Firestone Complete Auto Care

  • Avg. Rating
    3.3 (326)
  • google google
    3.3 (326)

Reviews for Firestone Complete Auto Care

mark n.
mark n.

The whole shop was unprofessional with the repair and of their customer’s time. First visit, I walked in for a minor rear tire repair. I had inspected the flat myself and made note of the puncture. I told the shop to inspect the entire wheel for any additional punctures. I got the car back in a couple of hours thinking all the repairs was done. Next day, the low tire pressure sensor turned on and it was for the same tire that was just repaired. Apparently there were more than one puncture. I went back to the shop early morning at 7:30 am, waited until 2:00pm to be told that all 4 tires need to be replaced and the single puncture was not repairable. Comparing the inspection form from both days, the tread depths from the day before and today were very different. How is that possible after one day? What numbers are accurate? Seems like it depends on luck.

minh t.
minh t.

I have an scheduled appointment at 8 AM today for an alignment. After dropping off my car, I have been trying to call the store over 20 times the past 3 hours from 11:30 AM to 2:30 PM, no one pick up the phone. Terrible customer service. I do not recommend this shop.

harvey y.
harvey y.

Understaffed. Called multiple times before I go. Nobody picked up the phone. Went to the store, 3 customers ahead of me. Customer rep having long chat with 1st customer as if the rest of us are invisible. Waited 40 mins only to tell me I need to drop off car for just tire plug. Avoid coming here until they staff more people and train for better customer service. As I left to get service somewhere else, saw techs crowding around chatting, not doing much work.

Photos

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Business Hours

Sunday:
9:00 AM - 5:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM

Location Map

Firestone Complete Auto Care
1379 S Park Victoria Dr
MilpitasCA 95035

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