Firestone Complete Auto Care

Literally go anywhere else. Terrible quality of service highly disorganized and they should remove the honesty quote on the wall because the front desk lady will say anything to get you to pay for something then lie about the time it takes to get it done. Was told a walk in was 2-3 hour wait and come back to make an appointment in order to wait less time. Made the appointment for 8am it got approved 4 min before the appointment. I was also in line for 45 min with only 2 people ahead of me. Then was told they cannot tell me how long it will take for a tire patch but it would be longer than 3 hours. I mentioned that last time they said to avoid the wait i needed an appointment and she rudely brushed me off and said too bad you have to wait.

I have an scheduled appointment at 8 AM today for an alignment. After dropping off my car, I have been trying to call the store over 20 times the past 3 hours from 11:30 AM to 2:30 PM, no one pick up the phone. Terrible customer service. I do not recommend this shop.

I feel like the staff here do not have the geniune interest to fulfill the life-time wheel alignment. Had a car that left with a crooked steering wheel after 4-wheel alignment. Their second attempt made it worse and the front desk backed the technician, instead of examining the technician's claim. The front desk apologized in words only and then recommended me to go else where. Service: Wheel alignment