Madera Chevrolet

The service was not the best. I have had issues with getting the problem on my vehicle resolved and they kept charging me a fee every time i took it in just for them to say they can’t find anything wrong. Finally the transmission goes out and they can finally replace it. But there was no communication between myself and the service tech or manager. Even though I tried to reach out multiple times I was always told I’d get a call back and never received a call. When I finally showed up and told them I needed a rental car they rushed to get the truck serviced just to avoid lending a rental vehicle. Received the truck .. everything was reset and they did not take the time to set the correct time on the screen or even a courtesy wash on the truck. Overall service was A 0 out of 10

I recently visited the Madera Auto Center Car Service Department, and I must say, my experience was incredibly frustrating and disappointing. From the moment I arrived, it was clear that customer satisfaction was not a priority for them. Firstly, the staff seemed disorganized and unprofessional. Despite having an appointment, I had to wait for an extended period before anyone even acknowledged my presence. The lack of communication and efficiency was evident throughout my entire visit. Furthermore, the quality of their work was subpar. I brought my SUV in for a routine maintenance service, and not only did they fail to complete the service on time, but they also overlooked some critical issues that I specifically mentioned. It felt as if they were more interested in rushing through the job than ensuring the work was done properly. The service advisors were dismissive and unhelpful, showing no interest in addressing my concerns. When I inquired about the delays and the missed issues, th

Beware if you purchase or service your vehicle here. I purchased and serviced my vehicle here for some years, but the new staff are inconsiderate and mean. I left my vehicle a little before 12:20 p.m. for an oil change. They said it’d be 1.5 hours. I called at 2:30 pm and was sent to the “advisor” voicemail. I called again at 4:00 pm and was again sent to the “advisor” voicemail. I called back and explained that I needed my vehicle and the “advisor” wasn’t answering. They placed me on hold to get in contact with the “advisor”, but the call dropped after a few minutes. I called again and they didn’t answer. I went in and asked for my car back. A lady that appeared to be a manager rolled her eyes and asked if they could give me a future discount. I refused and asked for my car back. I don’t trust them. Why keep my vehicle for almost 4 hours and no oil change? I hope they didn’t mess with anything to force me to buy another vehicle because they’ve been calling me asking me to trade it in.