Caliber Collision

Had to bring in our Mazda after a fender bender and Steve was amazing. He answered all questions with patience and professionalism. He really made the process easy and stress free. Tania in the front office was also very pleasant and professional. Great customer service all around and our car looked better than ever afterward. It was even cleaner than when we took it in. :o) Service: Body & Trim

This was an overall excellent experience. The manager, Steve, was professional & everyone was helpful & courteous. There was a 2-day delay b/c of parts, but the repairs were otherwise completed in a timely manner. The work seems very good. Highly recommend.

I’m having a hard time with this review. The staff I dealt with in the front office are professional, a touch jaded (you would be too!), but otherwise pleasant if you’re pleasant. The person akin to an account manager communicates, but needs a little push now and then. Parts that need to be ordered are ordered, and yeah sometimes delays happen. All of that is largely out of the shop’s hands, so it’s hard to penalize them for a dealer or part issue. The big issue here for me was the actual vehicle condition on return. I noticed several strange things touched that I wouldn’t expect to be handled. My door didn’t latch correctly, the windshield wipers and window spray pump were reversed on each other, and there was a crack on the sliding door bolt on the opposite side of where the damage was being repaired. Things just didn’t add up, and I had to take my vehicle back to get some of these issues resolved. I’m noticing more weird things with the electrical and lights that I’m just handling m