Pep Boys

Excellent experience replacing a dead battery. After jumping the car to get it to Pep Boys, it was dead in their parking lot. They said, "No problem, we'll take care of it." And they did. They had someone run to another store to get the correct size battery (my hybrid takes a special size). They kept me up to date with the progress. The price was very reasonable. At no extra cost, they even tested the old battery to make sure it was faulty (it was), and tested my ignition and alternator to confirm there were no issues there. Great service and much faster and less expensive than the dealership.

Pep Boys installed my tires that I ordered online from Priority Tires. Process was seamless - I just showed up for my appointment. I was able to watch the mechanic - went through a process, worked steady, used a torque wrench. They already had Priority's install price - didn't try to hard sell extras. Nice waiting room. Ample parking. Clean multi-bay shop. Brought my car to the front door, backed in. Total time hour and 15 minutes.

As always, Pep Boys did an excellent resolution to my car issue, expecially Andrew. He is surely an asset to your company. He is very knowledgeable and patient with his customers.