Firestone Complete Auto Care

Imagine coming in 3 minutes late and being told you’re 30 minutes late and getting put on hold for an extra 2 hours? John (believe that’s his name) is as rude as they come and has close to no courtesy. Thinks he’s funny and charming but far from it. Do yourself a favor and avoid this location at all cost. Embarrassing to have to wait as long as you do and then have some guy dictate how much more time you’ll be waiting for. Oh, and be here 15/20 minutes before your appointment time because they have water cooler talk with all the customers and employees and then you’ll be checked in at whatever time they start talking to you. Add in questionable “expertise” for their car knowledge and you’ll be feeling the regret shortly thereafter. DONT SAY I DIDNT WARN YOU!!!

I made an appointment for a oil change 2 weeks prior. Upon arrival I was told it would be 3-4 hours to get it done. Waited 4 hours and finally left without having the service done. Bummer.

First time at this location and the service was superior to other locations I've gone to in the past +20 years. Anywhere between Santa Monica and Yorba Linda (CA). Definitely coming back to see John. Was extremely helpful and accommodating. Cheers!