Sam's Auto Land

Sam’s was great when I got into my first accident. Took longer than expected for repairs but didn’t mind the waiting, so why would I not come back for repairs on my new car? I got my estimate done when the insurance (AAA) told me to, the guy who did it told me they would call me when they had availability but if I didn’t hear from them to call them in a few weeks. Didn’t hear from them so I called and left a voicemail. Again, didn’t hear anything, called again and same thing, left a voicemail. The only response I got was to an email sent through their website. They gave me a date to bring my car in which I responded to letting them know I hadn’t seen the email and wasn’t in town that day anyway and asked to schedule for another day. I called again and left another message and still have gotten no response. Wouldn’t be that big of a deal, except Sam’s has already been paid for the initial estimate by AAA without having done any repairs on my car. It’s been over a year. I’m very disappoi

My insurance company recommended I take my car to Sam's because they are a "preferred provider" and close to my home. As it turned out, the car was deemed a total loss based on the repair estimate which was twice as much as the first "preferred provider" I brought the car to. I looked very carefully at the estimate and I believe Sam's estimate was more thorough, catching many of the problems that were not caught by the first shop. They deserve 5 stars for the work they did to diagnose the repairs needed. But returning phone calls is also part of customer service, and half a dozen unreturned phone calls over a week gets 1 star in my book. Average is 3. From what I can tell, they have talented technicians, but the front office is either overwhelmed, or just not doing their job.

5/5 best service I have ever had for a repair center and the negative reviews are biased. I dropped in to see about getting my car fixed after I had been to many places with no luck and knowing even though it was a non preferred provider center. The ladies at the front helped me immediately and went to work finding the OEM parts for my car. Called me back and said they can get the parts quickly and complete the work 100% on the original estimate the insurance provided. I towed my car in, they walked me around and were very nice and professional. They got to work on it promptly. They quickly found more damage on my car than insurance initially estimated. Best part is they 100% took care of supplement paperwork and contacted Insurance company for me and got it approved in less than 1hr WoW! My car was fixed before I knew it and not without almost daily progress check ins and was given back good as new. They even washed my car and polished it up upon return. I am absolutely amazed and ext