Firestone Complete Auto Care

I wish I would have read the reviews before coming here. I made an appointment for a break inspection. My car sounded terrible and I had my tires replaced the day before and he warned that both front and back brakes needed attention. I go to Firestone and they gave me recommendations for my front breaks and told me my back were fine. I had the front repaired but my car still sounded terrible so I brought it back the next weekend. They did another inspection and now my back brakes were suggested. I don't trust them anymore because they allowed me to ride around on unsafe brakes. I took it to my usual mechanic and he doesn't think they touched my rotors at all. I call customer service and finally receive a call back from Freddy whom i guess it store manager. He was not apologetic at all and pretty condescending. Don't come here the owner can't take his business seriously with all these bad Google and yelp reviews of this location concerning service and staff.

DO NOT USE THIS LOCATION. Had an appointment for 8am to have brakes done, didn’t leave until 1240pm. They never took my tires off to inspect my brakes. When they finally finished my truck , the tech had my vehicle out 25 minutes doing road test. Very shady business.

Woke up early on a Saturday morning to take my car to get serviced for an alignment. They said that they were book for the day although no cars showed up. I told them they can take thier time as I am a mechanic and don't like being rushed when I have a job and would prefer them to do it right than rushed. They didn't have time the whole day so called back and told me that they needed another day. I let them know that would be fine but I would need my car back before the end of the next day. They said we're going to get it done first thing the next day. It is the next day and it's 5pm I call them and told them so what's up with the car. They didn't even start on the car. This is disappointing as an alignment does not take this long I would do it myself but the cost of the machine is expensive being the reason that I took it to them. They are not time efficient or professional when carrying out their appointments I highly recommend you seek other services. When you also look at their car