Firestone Complete Auto Care

Had an appointment, arrived early and they drove the car onto the alignment rack etc. However, they pulled the car off the rack later and turned me away because a Firestone employee's mistake in putting my information in the system. I called the original facilities that made the mistake and they corrected it. But the worker at this location said he can't see it here so i will have to wait "until tomorrow" which was New years day and they were closed. Now 3 days later I still can't get an appointment. Called back and was told they would have to schedule it way out.

Where do I start? I just went there for a brake job and it took roughly 3 hours. That's not even the bad part yet that's just normal stuff, When I come to pick up my car after I was told it was done I saw none of my car wheels were back on the car. It clearly wasn't finished yet and they called me back too early. That's not really a problem, that just a small mistake and not the reason for the one star. My car was finally finished and I paid for it I went outside and I notice there was something wrong with my trunk handle on my Prius. I then notice that part of the plate that guards the hatchback handle has cracked! I called the main manager over there to show him the crack and he was reacting like he wasn't sure it was done at his shop. I told him that crack was not there until I brought the car here. He gave me a card and told me that the main manager of the whole store would call me the next day. The next day happen and I did not receive a call so I had to call down to the shop

I have been a happy and regular customer of Firestone for couple of years now. All my cars and I have been taken care well by Firestone till this day. Looks like either they have too many customers or very few mechanics. Yesterday, I wanted the oil change for my car and was there at 7.30 in the morning and there were three people ahead of me. I understand that one will be forced to operate with certain limitations when the resources are stretched. These limitations can be well explained to the customers and customer will anyway make their choice. The person behind the counter was quite unprofessional and was to some extent rough in conveying his limitations!