NAPA Auto Parts

I wish I could give zero stars, but it will not allow me. Horrible customer service! My husband purchased an oil filler cap. Placed it on the vehicle and it came off, spraying oil under the hood. He returned to another location to purchase another one (since this location was closed) and realized the first one he purchased was missing the gasket. He returned to the West Texas St. Location to return the original filler cap since it was defective. He explained to the clerk the problem and told him it was missing a part. The clerk replied “so you say” and refused to issue a refund. Terrible way to treat your customers!!!

Love it here. They helped us find what we needed. Most important though, they doted on my grandson and made him feel very special, with a football and calendars with car pictures. Just the things my Grandson loves. Very nice, personable people!

Aaron was a great help and tried to help the customers as soon as possible. But the heavy set older white guy took his sweet time and jumped on the phone even though they had the longest line I have ever been in. After he helped one customer he never looked up or acknowledged any other customer. Not sure I will ever be back and I have been shopping at this store for over ten years.