European Collision Center

I never gave anyone 1 star before but European Collision Center deserves it. I damaged the passenger side front radiator on a 2018 Porsche Cayman when pulling in a gas station near los Angeles Area and we decided to take it to the nearest Porsche certified dealer in the area. We thought this could have been accomplished within 1-2 weeks but they took 34 days to repair 1 scratch on the front bumper and replace the small left side radiator. We even told them that we don't live in the area and for them to keep us updated with the status of the repair so we can have enough time to purchase plane tickets back to Los Angeles and pick it up, they failed to keep me updated and we had a really bad experience with a 10k repair. Services: Painting, Body & Trim, Oil change

This was my first time using this center, I will NOT go there again. I hit something on the freeway and since my car is an Audi I thought they would handle it correctly. Well after 6-7 weeks I finally got my car back.since it's a lease I keep an eye on the milage well I have no idea where they test drove my car that it took them 100 miles I think what bothered me the most is the lack of communication trying to get information on the status of my car was like pulling teeth out of this guy Art Escobedo, I got more & better assistance from Myra & Kelly than from Art. Andy when I picked up my car Myra assisted me & someone else gave me my car Art didn't even have the grace to come out and finish the job which is receive the car and return it to the customer. I hope I never have a problem like this but if I do this is not a place where I will go again. Services: Painting, Body & Trim

I been waiting for a call back from the manager for 3 weeks and can't seem to get a hold of her. I been having issues with my car since I picked up from repair. Quite honestly worst customer service.