Firestone Complete Auto Care

Jonathan is GREAT! Go see him! I’m here because I got a screw in 1 of the 4 brand new tires I purchased on 09 Mar 23!!! As a solo female traveler, I freaked out & panicked!!! Jonathan was wonderful!!! I was charged $31 to replace my “screwed” up tire ???? My advice is to always get the warranty! (I went to Goodyear in Rowland Heights first & they were charging $276 to replace 1 tire!)

Two months ago, I turned to Firestone for a simple wheel alignment. Little did I know that this decision would lead to an ordeal of frustration and disappointment in their customer service. After one of their staff members carelessly damaged my car's door with their work truck, I expected a swift resolution. Unfortunately, the following weeks revealed an astonishing lack of professionalism and empathy. The situation was escalated to their headquarters in Tennessee and handed to a claim specialist. This began an unnecessarily long wait—over a month and a half—before they even considered a second repair quote. To make matters worse, I initially provided a quote from the official dealership. Shockingly, the specialist questioned its credibility, casting doubt on the accuracy of a well-established source. Attempting to discuss the issue with the supervisor yielded no results, as my concerns went unanswered. I believed in Bridgestone's reputation, but this experience revealed a disconnect b

THANK YOU!!! We got a flat tire on the freeway from a pothole 60-70 miles from home. We went to 3 different company shops who all said they could not help us because they were closing within the hour. We luckily found a Firestone location online that was still open and went. They were willing to help us but they didn’t have the tire size we needed. However, that location (diamond bar ..shoutout Jonathan!) called the next closest Firestone location (Yorba Linda) and they were willing to stay open late for us so that we could get our tire fixed and get home. We drove there and they helped us immediately. Thank you SO much Jonathan, James and Eric for your kindness. We appreciate you!!!