Maaco Auto Body Shop & Painting

I brought my 3rd generation 4Runner here to get repainted. Although the staff were very friendly and courteous, their job quality was very weak. The first of my concerns was that they did a bad job at masking off parts of the car that were not supposed to be painted. Typically when painting a car, the rubber seals have to be removed along the windows to avoid painting over them and to ensure the panel underneath can be painted. They ended up partially painting over the rubber seals on all the windows on my car, meaning they didn't bother removing them and instead relied on taping them off. There was also tons of over spray inside the interior of the car and it seemed as though they didn't even bother cleaning it up after finishing until I brought it up during pick-up. They also painted over the suspension components on my vehicle which are an obvious no-no. I brought up these concerns with them and instead of fixing the issue, they simply showed me how to clean up their mess myself rat

I came here to get my roof painted after they painted it, they broke both of my roof trims and one of them fell out while I was driving. I went back to ask if they could repair the damage and they said my latches were broken but they weren’t before I got my roof painted. They offered to replace the roof trims but I would have to pay for them. I also notice the paint was off on the side of the roof that wasn’t there before.

The Maaco team did not scope my project correctly and did not paint all the affected delaminated areas of my truck that were agreed upon. Instead of being honest with me about the scope being wrong, I was upsold on a full truck paint job half way through the week without being given a reason why. I declined. It turns out that if you are a body shop you define a difference between a “roof rail” and a roof paint job. Now I am being told I will have to pay for the remaining damaged area to be fixed when the issue was that they did not scope the project properly. The photo below is the “roof rail” which they said they wouldn’t paint. Service: Painting