Firestone Complete Auto Care

I’ve been taking my cars for alignment at Firestone on Stine since is closer to my house. I took my cars here on Chester since Stine was booked. First car I took was decline stating it was “too low” but it’s factory suspension. I offered to take my bumper off and they said no. I took my truck here which is lifted and they declined it as well. Manager said that the tech says the truck is “too long” lol… the truck is a 2500hd Silverado short bed and not long. Their main excuse was that they “have old equipments” compare to their sister shop on Stine. Which I went and ask Stine about it, and they claimed that “Firestone supplies our equipments so we should all have the same.” Save your self the time waiting and wasting fuel out there by just going to other Firestone. Service: Wheel alignment

Made an online appointment and when I walked in they said they couldn’t honor it since it was not confirmed. They did not even contact me by email or phone to let me know. Lost my and my family and friends business. Would not trust these folks with your car if they can’t even get appointment right imo

Maria the manager of this location is very rude , promises times she can't deliver I would recommend going anywhere but here ...she said she would call me when my tire arrives it's been there for a couple days and still no call... very unprofessional.... I can see why this location loses so much money ... Definitely needs new management or retraining at the bare minimum..