Pima Automotive

Took our vehicle to get an estimate on removing a snapped hub bolt. We were quoted $250 for labor and parts. Later we were called to be informed that the vehicle had to be taken somewhere to have the bolt drilled out. We were NOT informed that there would be additional charges NOR were we asked if we approved the extra charges. Final bill was over $600+. And $19.95 for just one bolt when I can get 20 on Amazon for $35?? How would we have paid for this had we not had a credit card to back us up?? Total RIP-OFF!! Will not return to this business.

I've been a customer for years and I trust them. They are honest, straightforward, and ethical. They do everything they can to get you what you need. Bob, the owner, is honest and blunt, and he speaks spanish. Vinny will bust a** jumping through hoops to get your warranty or payment method figured out, and Jeff is a good mechanic, kind and intelligent. As a whole, they focus on educating the customer and putting safety first. What they charge has always been reasonable, and they have credit options.

My motorcycle broke down right in front of this repair shop. The chain fell off the sprocket causing the rear wheel to become entirely locked. I walked into this establishment asking for help to get it off the road. I want to deeply express my gratitude and appreciation for all the employees who helped get my motorcycle off of the street. It wasn’t easy, and it was cold. But the guys here got it done and that was amazing, thank you so much again. As for the owner. He screamed at me. He demanded all of my information. He treated me like I caused this to happen on purpose, and made his employees move the motorcycle to another part of the lot needlessly. I had it towed as quickly as humanly possible. The owner was mean, belligerent, rude, and as far as I could surmise unintelligent. If you’re looking for automotive work in this area, go to Gibbs. They’re friendly and know what they’re doing.