Middleton Automotive

Took my car here for a tire rotation. Expensive service, waiting area wasn't clean, and the next time I rotated my tires somewhere else the mechanic found a lug nut cross threaded and it broke the stud. So I had to spend $180 to replace the wheel stud. And I had even spoken to the mechanic personally beforehand and asked him to be extra careful about torquing the lug nuts for this exact reason. I'm aware this happens sometimes, but this is just what happened.

On 1/18/2023, I came in to do a radiator flush and refill on my Toyota Avalon using the recommended Toyota Super Long Life radiator coolant that was stated in my owner’s manual. I was totally satisfied with the service I received and, most importantly, the price was right. I was also informed of the work that was done and notified of any upcoming issues I need to address. I was also impressed that prior to having the above work done, I was furnished with a print out detailing the number of quarts needed to fill the cooling system and the Toyota recommended type, which corresponded to what was stated on the owner’s manual. I was also pleasantly surprised to see that the attendant had an ASE (Automotive Service Excellence) patch on his left arm sleeve. This is what I was looking for service-wise and I will definitely do business with them again in the not too distant future.

Amanda one of the leads has the worst communication ever. Dropped of my car for repairs on 4/11/23 and its 5/23/23 and still don’t have my car. I was told repairs would take 1-2 weeks. I would call for updates and nicely requested to be updates in a regular bases and was never even called or emailed. When I would call for updated Amanda loved placing me on extended hold time over 10 minutes just to tell me a new excuse about the same part of the vehicle all i asked for was to have communications an impossible thing for them to have. Worst costumer service i have ever received. Still don’t see how Amanda can be a so called Lead. Wouldn’t recommend this place to anyone who is getting repairs for the vehicle especially not accident repairs.