Gerber Collision & Glass

Customer service is absolutely terrible. It has been 1.5 weeks to write a paint estimate. The shop keeps saying the system keeps crashing and they haven't been able to complete the estimate. Every time I call the manager Jenny who writes the estimates isn't in the office. You would think for a paint job that will be well over 10k they would get the paperwork completed. If the paint and body work is completed at the rate the paperwork is completed things aren't looking good for me . I have called every few days and I'm told they " are working on it and they will get back to me " I'll update how long this takes when it's done.

I got my car from carvana and they was suppose to fix my the back part of my car. They told me the send information from carvana that they will pay and I did, they told me I didn’t need to follow up about it. Now they won’t fix it cause them offering to pay for it expired. So just know you may have to blow their line up but honestly I would just go somewhere else. The location I’m talking about is in casa grande in arizona Service: Body & Trim

Had to use Garber due to my insurance, due to being backed into on the front passenger door. I was told due to shipping delays and the paint department Being backed up it was going to take 2 weeks. They had my vehicle over 30 days, Kama did not call me when they said they were going to. After a week or 2 the door that they fixed no longer worked to unlock.. Not with the key fob Bob or the button on the outside of the door.Called for a second appointment So they could fix the door they had already repaired.. Was told the part would be ending 2 days, I've never got a phone call.. Called a week later still no still no part.. After 2 weeks it's the part came in and I had to physically show up to ask about it and make the appointment.