Excalibur of Avondale Collision LLC

This place is great! Not only did they repair my vehicle surpassing my expectations, but they also provided a high quality rental vehicle. The customer service is on point and the mechanics and technicians don't beat around the bush about what needs to be done and why. They'll stay on my speed dial for auto repair! Services: Electrical, Body & Trim

Absolute disgrace in regards to customer service. Could use a refresher on how to maintain customer loyalty or even gain some common sense in how to service others and be kind. Upon entering the facility, one of the receptionist was overheard yelling at their coworker to hang up on a customer on the phone line. As quoted: "Hang up on them! Hang up on them! Who cares!" When we were "serviced," the staff member refused to listen to the full description of our vehicle's issues. When attempting to discuss in detail, we were responded with "No, I don't want to hear it," and insisted that we see a different place to fix our issues as it wasn't their responsibility. Only thing they were responsible for was the damage done on the doors. They refused to inspect anything else despite us being referred to by our insurance. Pam the receptionist was the only one who truly assisted us and was the only redeeming factor in this experience. If you want to have a good experience, I recommend going elsew

Bought a used car with some preexisting damage a couple months ago as of writing this. Despite this business being booked for a foreseeable month, they were able to take me in, order the parts I needed for the cosmetic repair and return my car to me in a matter of days. Very knowledgeable and understanding staff. Services: Painting, Body & Trim