Firestone Complete Auto Care

I never leave reviews but my boyfriend scheduled a routine oil change and tire rotation appointment with this location at 7AM. That appointment WAS confirmed. We waited for 10 minutes or so before I called a Firestone appointment specialist. She contacted a sister store and said they are operating under reduced hours and don’t open until 8AM. A man arrived around 7:45 and was so unbelievably rude. I think his name was Derek. He asked why we were standing outside. My boyfriend dropped his keys in the early bird lock box and accidentally locked something he needed in his vehicle. We waited nearly an hour so he could get his keys back. The man then argued with us about operating hours and tried to belittle us. Between the two of us we have five degrees, two of which are STEM so I didn’t appreciate his condescending attitude. “They won’t change the hours on the website, we’ve never been open at 7. I have four technicians, we don’t even offer full services. What did you have scheduled?” Any

Brought in my car, Japan import but the exact same as the US version. Had the Toyota service manual download. Exactly the same spec!!! They refused alignment, These guys should be able to READ ...!! Trained monkey that can't think for themselves. AVOID ! Go somewhere else!!

came in for my 9 am appointment, took 3 hours to get my wheels aligned. receptionist told me it would take 1 hour at most. just ridiculous will not be coming back to this location. horrible service and very disorganized. other people arriving two hours later than me had their stuff finished before my car was even placed on the tracks.