Walmart Auto Care Centers

Easy check in but the wait time could be a little bit better.

After waiting for a little more than an hour to get tires put on my vehicle, then another hour, I drove my vehicle to Birmingham, all the way there and back, my vehicle was shaking so badly it frightened me! I called on my way back to tell someone about the problem, it took very long for someone to come to the phone. After getting there, waiting again for over an hour, I was still not completely satisfied. I had also requested to get my tires back, although it was after the service, I did get them back but was not refunded the tire recovery tax that I was charged. I also asked whom I perceived to be the manager on duty, due to the fact that the job was not done properly the first time, was I entitled to any kind of discount, and he said no because they fixed the problem. That was extremely unacceptable because I felt like it should have been done correctly the first time. I'm grateful that I didn't incur any other problems due to the inefficiency of the work performed. I do howeve

I always have new tires installed at the Tuscaloosa Walmart. This particular time there was an upsetting miscommunication. The much needed tires I ordered, and had confirmed were in house, actually were not when I arrived. And although, at that moment I was not at my "kindest", Ken, the department's manager, was extremely patient and very helpful. Even his follow-up was exemplary. His efforts helped me find tires in stock at another Walmart that I was able to have installed that same day. So this review, and my 10 stars (I know there are only 5 here) are for him! Thanks much Ken! You're efforts are greatly appreciated. Service: Tires