RNR Tire Express

According to RNR I'm a VIP customer because I've paid off a set of tires with them before. Let me tell you, I really got some VIP treatment today! I had a great experience until now, with the customer service. I called last week, made an appointment today to have my tires rotated and balanced and also an alignment. I showed up early to my appointment. Was not greeted when I came in the door. Finally once someone acknowledged I was there she says "Are you here to make a payment?" I stated what I was there for. She said " Were not doing that today because we dont make appointments". I told her I had just called last week and made the appointment, that I had left work to have the procedure done because they dont do it on Saturday. She states that there policy has changed and they no longer do appointments and that someone called me and told me. I told her no, I did not receive a call because if I had then I wouldn't be there. She got loud with me, "I know Miles called everyone that had an

Had appointment at 9am on 5/10 to have the tire sensors calibrated. They replaced a tire on Saturday 5/7. They could not do it then. Been here waiting for over an hour and the guy that does the sensors is not here and will not be back until 11am and 12pm.

I have bought a set of wheels and two sets of tires from here. I have been a costumer for about 4 years now. Yes they have some change in staffing and management but what business hasn't!!!! But their values and their costumer services hasn't changed in the time I have been with them. They have gone above and beyond what anyone would expect a business to do for a costumer. So yes I will continue to do business with them . Have a great day and keep up the Great work!!!