Joe Hudson's Collision Center

My son had a significant fender bender ten days before he planned to drive cross country for a new job in Colorado. I explained the situation to the folks at Joe Hudson's, and was told they'd do the best they could but couldn't guarantee anything until they inspected the car, ordered parts, and completed repairs. I rather anticipated that this was a polite way of telling me "forget about it, it will be done when it's done." Instead, I was very pleasantly surprised to get a call the day after the inspection telling me they had ordered the parts, and that the car would be ready by the next day. Wow. They really did the best they could, and I was thoroughly impressed with the quick turn around and the quality repair. Thank you to Pat and the entire team.

On my father's behalf, I am completing this review. Ronnie entrusted his vehicle with Joe Hudson's Collision Center on 8/21/22. His truck was hit while parked in his yard and sustained visible rear end damage to the tailgate, rear sensors, and bumper. There was no communication from the shop to the patron for status updates unless Ronnie initiated contact. Joe Hudson failed to report any changes for the projected completion dates--as the dates changed twice. Ronnie was notified once he asked for a follow-up; in which that doesn't present as good customer service. On today, 9/16, it was reported that his truck was ready. Upon his arrival, he noticed that his toolbox wasn't locked and his tools had been stolen. When he inquired about the missing tools, he was told that "he" (I assume the manager) would have to check the cameras frame by frame over the weekend and that "he" didn't physically see any tools in the shop area. As reported, the manager didn't appear to be concerned or empathet

Great customer service!!!! Parts were a little delayed due to weather and being custom but my truck looks phenomenal. Loved the status calls and they even paid for part of my rental car due to the delay! Would highly recommend and all of my business will definitely be handled here from now on. Thanks again to all the staff and technicians!