Firestone Complete Auto Care

This place is terrible. I had a 1400 “appointment” for an alignment. I was given an estimated 2 hours for the work to be completed from the manager. Fast forward 3 hours, the job still wasn’t done. PLUS, Chuck B. - a manager - didn’t even apologize when I got my keys back to leave. Not ONE word. You’d think, at least on a military base, these guys would be slightly better than downtown. Think again...

Why waste your customers time? I set up an appointment first thing Saturday morning. I arrive early and was told that they would get my car right in. Well an hour later they hadn’t moved the car. When I asked them what was going on they said they were looking at another car then I would be next. I wish I had time to waste on companies like this. If you can leave your car there then maybe that works best, but if you make an appointment to wait for your car don’t count on them taking your car in a timely manner at all.

Dropped my vehicle off early checked back in at 7:40am to ensure a work order was made. After I was asked what time I wanted to come back to get my car was told only 3 appointments so "no problem" getting my car done by 12:30 because I had to pick up my daughter. Went back at 12:40 and was told they were "just getting ready to pull my car in. I pointed out the fact I was told "no problem" and they only had 3 appointments and was met with a curt and rude response of, "one tech!" Well I guess I'll take my business elsewhere. One tech? Out of the 4 people I saw working in the garage?