Joe Hudson's Collision Center

If I could give this place 0 stars I would. I called 4 days before dropping my vehicle off asking if I needed to make an appointment for an initial estimate. The gentlemen on the phone said “no just bring it in at 8am on Monday morning.” My wife got there a little before I did and spoke with the extremely rude front desk worker. All of a sudden we needed to be on the schedule to get an estimate. I get there a few minutes later and the front desk lady doesn’t even say anything to me just points to an office to go to. Mind you, we both took off work to get this taken care of. I wasn’t expecting them to fix it this week, I just wanted a quote so we can get this moving. My wife is a teacher and I am on the road a lot and it’s very hard to coordinate these types of things. We had everything already taken care of with GEICO and got a check from them that was made out to us and Joe Hudson’s. Well, we get asked to leave because we pointed out that they had poor communication with customers. I

I had a great experience at this body shop! It was my first time ever getting parts replaced on my car (I needed a new bumper + more) and their staff was super professional and treated me with respect! I will definitely be coming back here if I ever have another problem with my car and I am living in Auburn. Service: Body & Trim

Edit: Randy is just as great as Michelle. Thank you again for going above and beyond to make an annoying experience as pleasant as possible! I appreciate you! They did a great job repairing a scratch on my bumper quickly. But the real reason I wanted to leave a review was to celebrate Michelle. Her customer service is superior. She is friendly, fast, able to do 10 things at once, and generally fun to interact with. I would follow Michelle and the way she treats humans to any shop or business because I trust her to be fabulous. Thanks Michelle, you are truly a gem ???? Service: Painting