Payless Collision

A month ago I made an appointment to get my vehicle in for an estimate to repair damage from a minor accident. I waited over 3 weeks only to learn the person with whom I scheduled the estimate had failed to record my appointment. Since it was Payless error, I asked for consideration for an estimate ASAP---maybe if there was a cancelation. I was told I had to get back in the cue which would require waiting another month after Playless has already cost me a month's delay in getting my vehicle repaired. Not confirmation of the terrific customer service I've seen in other evaluations of Payless.

These guys were awsome to work with, I met Chad the service writer and we discussed replacing a quarter panel on my Chevy silverado, he ordered up the parts, two weeks later I brought my truck down from Valdez, dropped it off and a week later they called to let me know it was done. I flew back to Anchorage went and checked in at a hotel. The next morning, they offered to come get me! Awsome! Saved me some Uber expense. I got to the shop, not only was the truck finished, but they had detailed it inside and out at no extra charge! It looked spectacular! I am now a lifelong customer ????. Robert Cragun

Had my car Honda Fit 2019 fixed in this shop for auto body damage. Had to wait for a long time for parts to arrive (which was driving me crazy) but the ultimate work was of excellent quality. My car looked like a Christmas gift! So, auto body technicians/specialists are good there. Also, whoever did the finish on my car, did really good job. Thank you. Services: Auto body & trim repair, Painting